Fin24 blogs

It’s true that customers who experience good service are more likely to spend money in your shop and return afterwards than customers who receive poor service.

For this reason alone the level of customer […]

While you may not always be able to control pricing, market trends, or how your location affects business, one thing you consistently have control over is the level of customer service your business […]

We’ve got some super-duper exciting news to share!

Buuuuuuuuut, we’re not going to let you know what it is just yet…

What we will tell you is that Staff Training is launching a brand new workshop […]

Do you have the confidence to speak up and be heard, say no when it’s in your best interest and ask for help when you really need it?

If you think you would benefit from improving these skills, live in Cape […]

Confidence plays a key role in how well we perform and interact in our daily lives. What follows are a few tips on how to improve your confidence right now.

1. Get involved in discussions

Often people who […]

How often do you use assertiveness techniques to make sure your boundaries aren’t being crossed?

Below are five assertiveness techniques anyone can use in the pursuit of more effective and clear […]

Although in recent years more women have been steadily entering the workforce, there are still inequalities and prejudices present in the workplace that sometimes require an assertive approach.

Typically […]

So you’ve decided that your emails beating around the bush aren’t getting you anywhere and you’re going to have to take a more direct approach, but how do you go about being more assertive in your […]

“I don’t really have time to help but if I say no people might get upset and stop liking me, so maybe I’ll just catch up on my extra work at home tonight.”

“I’m sorry Emma I can’t edit your […]

Setting boundaries and making sure they aren’t overstepped can be difficult for people new to assertiveness. Try these easy tips to get the ball rolling…

Broken record

One of the most effective methods […]

Think you’ve got a handle on assertiveness? Read through our assertiveness vs. aggression checklist and make sure you really do…

Sometimes we might think we’re behaving in an assertive way, when […]

There are many great benefits to being assertive. Unfortunately for people new to assertiveness it’s often all too easy to blur the lines and become over-assertive or even downright aggressive.

People […]

Did you know that how assertive a company’s employees are plays a huge role in the business’s overall productivity?

Aside from benefits like reduced stress and better working relationships between […]

When designing your CV you should put yourself in the shoes of the person who will be reading it. Why should they pick your CV over others? What makes yours stand out?

For the person reading your CV […]

Do the benefits of team building exercises justify the time and cost required to carry them out?

To answer this question we need only as far as the immediate benefits of team building and the knock-on […]

While companies bemoan the cost of training courses and the time taken to complete them (with staff out of the office), we think the benefits of training far outweigh these complaints.

Of course as a training […]

We’re all working towards some goal or other in our working lives, whether it’s for a promotion, to reach sales targets, successfully reach our deadlines or efficiently manage a team.

The problem for […]

Getting back into the mood for work after two long, relaxing weekends can be difficult, but it’s all about the way you choose to see it.

While you frantically search your calendar for the next four-day […]

If you don’t work in HR the chances are you probably don’t really know what goes on in the HR department, but that’s not to say they aren’t important.

On the contrary, the HR department is extremely […]

Filling your CV with up-to-date and relevant information is of the utmost importance when trying to land a job, but you also need to pay attention to what shouldn’t be on your CV.

The intention of any CV is […]