Disruptive technology leads to positive change

February 26, 2013 in Latest News

By Himanshu Palsule: Sage Chief Technology Officer and Head of Product Strategy

Himanshu Palsule

Himanshu Palsule

There are two distinct global trends shaping the technology landscape. Although the Internet has disrupted the value chain and workflow, as we know it today, it has created immeasurable opportunity and is shaping customer requirements.  Choice and flexibility top the list of most users today.  We no longer have a classic business model within a structured workday.  Customers are often remote and disconnected, thus demanding access anywhere, any time and on any device.

This has lead to a significant transformation strategy for the Sage group, if not the entire technology industry. It has also accelerated innovation and brought about a new way of thinking.  We get accounting and we get ERP. The challenge we set for ourselves was to understand our customers even better and what they wanted going forward.

Taking complexity out was a key requirement.  A testament to the new way of doing business was our customers asking us to stop doing things.  There is clearly a case of feature fatigue and despite having asked for the numerous features, customers now want simplicity.  Whether this is a result of a slowing economy or global complexity is unclear, but customers want simpler workflows and we will give it to them.

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