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Sage VIP African Partner Conference a first

April 24, 2013 in Latest News

Gerhard Hartman

Gerhard Hartman

By Gerhard Hartman, Head of the Africa Division at Sage VIP

The Sage VIP African Partner Conference, held last week in Pretoria, was a resounding success and a first for the Africa Division. The business partners attending the conference represented 12 African countries. At the conference we build relationships, shared key product developments for the year ahead and provided business advice.

In his opening address, Anton van Heerden, the Managing Director of Sage VIP, thanked business partners for their contribution and support to growing the business in Africa. The group has experienced a 40% growth in their African operations the last year and currently 22% of the company’s new business is based in Africa.

Sandra Swanepoel, Sales director, said in her keynote address: “Investing in technology and research is important for growing the business in Africa. Other contributing factors to our recent success in Africa are: quality of training, providing the right resources and a willingness to cater for localisation.”

Ina du Plessis, Research and Development director said legislation in the different African countries still remains a challenge for the customisation of solutions.

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Automated service isn’t service at all

March 26, 2013 in Entrepreneurship, Latest News, SME/SMME

By Steven Cohen, managing director, Sage Pastel Accounting

Steven Cohen

Steven Cohen

To succeed in business, exceptional service is essential. Everyone says they do it but I question its true impact, particularly when I consider that everything is automated these days. In the world of electronic communications, everyone auto-signs their emails with a warm and fuzzy salutation, your birthday is recorded in a customer relationship management (CRM) system that triggers a congratulatory SMS on the appropriate date and it’s seldom that you get to talk to a real person at a call centre anymore. The result of the, so-called benefits of technology is a techno-void between a company and its customers.

The Extraordinary Customer Experience 

Sage, the global parent of Sage Pastel Accounting has launched a new Extraordinary Customer Experience initiative which will benefit its 4 million clients globally. The programme’s key objective is to build real relationships with customers using an old-fashioned method; people.

Initially I was cynical about the advantages such a plan would bring to the business. Our local contact centre is manned by real people and it’s considered one of the best – it wins local and international awards all the time and is currently a regional finalist in three categories of the highly regarded Contact Centre World Awards run by ContactCentreWorld.com.

However, our new service initiative requires more than just people to offer extraordinary customer service; it’s their attitude and approach to the customer that is so crucial. In addition to the programme’s need for passion, accountability, collaboration and being enterprising when dealing with customers, I am drawn to its requirements for creating working conditions that encourage people to succeed!

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To Cloud or Not to Cloud? That is the question

March 19, 2013 in Latest News

By: Christophe Letellier, CEO for Sage ERP X3

Christophe Letellier

When approaching the subject of the Cloud, there is a choice between being strongly positive or enthusiastic. The wave in favour of the Cloud is so strong that views which attempt to even mildly address the need or even the relevance of the Cloud could make you look like a supporter of the past. But this has always been true with new technologies or business models; just look back to the early 2000s.

Cloud technology is not a revolution; it’s an evolution that materialises the maturity of the Internet. By definition the evolution will take time, a long time, when in contrast a revolution could change our world in weeks or months. As customers and suppliers, it has already taken us 15 years to get to where we are today with the Internet. I would bet it will take even longer before everything runs from the Cloud

The Cloud, in my opinion, brings many good things to the software industry. It means solutions can be developed more quickly, agile development becomes standard and seamless upgrades a given. Software vendors are changing and the Cloud is the trigger, but the change is embraced because it creates value for customers.
On a similar note, the Cloud implies a different business model that is based on usage. The ‘per month, per user’ pricing model is the first step that will evolve into fully consumption-based pricing. Once again, it’s good for our customers. The Cloud will also open the ERP world to many more users than today. Because it’s more flexible and web based, we can expect that the Cloud will provide much easier access to an ERP system. C-level executives will, at last, benefit from the mine of data that is created by their ERP system. This is particularly true in mid-sized companies where the CEO is in the operational driving seat and today drives almost blind! Casual users will also be more at ease and will be able to contribute more. This is true for occasional internal users, but also for external users like partners, suppliers or customers. The 25-year-old concept of an extended enterprise now becomes a reality.

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Sage Insights 2013 Joins the Revolution

February 7, 2013 in Latest News

By Keith Fenner, Senior Vice President of Sales for Africa at SAGE ERP Africa

This years’ annual Sage Insights 2013 Conference is taking place from 7-10 February at Misty Hills in Johannesburg and brings together local and international Sage staff, solution providers and third party developers.  The conference serves as a platform for players in the industry to network with the purpose of providing some insight into 2013 and what to expect in terms of trends and product developments in the fields of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Business Intelligence (BI).

An opening address from Managing Director of Sage ERP Africa, Jeremy Waterman, will kick the event into gear on Thursday, 7 February 2013.

Himanshu Palsule, Chief Technology Officer and Head of Product Strategy at Sage Group will address the roadmap that is planned for the launch of Sage 300 ERP, formerly known as Sage ERP Accpac, which is in line with Sage Group’s directive to consolidate its brand name globally.

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LOCAL BUSINESS SOFTWARE LEADER SOFTLINE ANNOUNCES NAME CHANGE

February 4, 2013 in Latest News

Softline, a provider of business management software to small and medium sized companies, today announced that after months of planning they will be rebranding and will be referred to as Sage  South Africa, effective immediately. Softline is the holding company for prominent South African software products such as Pastel Accounting and Payroll, VIP Payroll, Sage 300 ERP (Accpac) and Sage ERP X3. Softline joined the Sage Group plc in 2003 after delisting from the JSE and is the central team of the Africa, Australia, Middle East and Asia (AAMEA) region, a grouping of territories headed by Softline co-founder and CEO of Sage AAMEA Ivan Epstein.

The Sage Group plc, a FTSE 100 company, is a leading global provider of business management software to SMEs with over 6.5 million customers in 24 countries. Epstein attributes the rebranding in South Africa to the alignment with Softline’s parent company, The Sage Group plc. in the continued pursuit of a global brand. “Softline has been part of The Sage Group plc for many years and over this time we have continued to grow in prominence.  To move forward we believe that it is now time to leverage the global power of The Sage Group and align ourselves fully with the brand.”

Softline was founded in 1988 by Ivan Epstein, Alan Osrin and soon after joined by Steven Cohen. The company was established in the formative years of the business software industry in South Africa, and soon became a leader in the provision of business software and services to SMEs.  The move to Sage will bring about name changes across all of the divisions including Sage VIP (formerly Softline VIP), Sage ERP Africa (formerly Softline ACCPAC), Sage Pastel (formerly Softline Pastel) and Sage Netcash (formerly Softline Netcash) as well as the newest edition to the stable, Sage Alchemex (formerly Alchemex).  “Our current and future customers will continue to enjoy the benefits of our locally and globally developed products that they have come to know and trust, whilst this alignment creates further opportunities to leverage global insights and collaboration.”

Epstein says that while the company’s branding will change, it is business as usual for Sage South Africa. “Our continued vision in South Africa, and globally, is to be recognised as the most valuable supporter of small and medium sized companies, by creating greater freedom for them to succeed,” says Epstein. “This vision supports the path of providing local expertise and leadership combined with global learnings and experience of Sage.”

 

What you need to know about Supply Chain Management

November 5, 2012 in SME/SMME

By Keith Fenner
Senior Vice President of Sales for Africa at Softline Accpac, part of the Sage Group plc.

Keith Fenner

Supply Chain Management (SCM) involves the supply of goods or services required by a customer.  The process involves many connected parties that are involved in the goods or services reaching their final destination. APICS defines it as the design, planning, execution, control and monitoring of supply chain activities.

The supply chain management cycle in Africa is vital for our customers to remain competitive with the ability to measure and monitor performance globally.  Planning and visibility is the key requirement in any successful SCM module from a logistical point of view and pre-costing from a financial point of view.  This visibility must extend to your suppliers and all the connected parties in that process in order to land goods at the right time and the right cost.  The visibility will lead to a lower stock holding which in turn will free up working capital to use elsewhere in the business.

How does SCM fit into Enterprise Resource Planning (ERP)?

Many ERP solutions only cater for a product once landed and costed but this is the first time the costs are known and stock is visible which does limit planning and cash-flow.  Typically goods can end up in stock and then additional costs are apportioned afterwards from a financial costing perspective based on weight, volume or value.  This is a very basic option and can lead to discrepancies when reviewing the gross profit on item level as these additional costs typically alloy across many stock items in a container.  A true SCM solution has a dedicated module where shipping routes, tariff codes, manage rules such as FOB and additional cost categories can be created and used to manage the true costing of goods in detail.  A module like this allows………

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Seeking help with your tax return

October 18, 2012 in Latest News

The submission for manual tax returns has now passed. The deadlines for efiling submissions is the 23rd of November 2012 and in this post we’ll be exploring why it is sometimes necessary to seek out professional advice with your tax return.

There are many examples of incorrect tax returns which have ended in large sums of money being owed to the South African Revenue Service, and even court proceedings.  A recent article on the Moneyweb news website states that in one such case, the tax court in Pretoria had to consider an objection by a tax paying company against assessments issues by a SARS auditor. Of course, SARS had issued this assessment based on the tax return submitted by the company and their accompanying financial statements.

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How to do Business in Africa – a VIP Payroll, BDO and Pastel Accounting partnership

October 10, 2012 in Entrepreneurship, Latest News

By Gerhard Hartman, Head of the Africa Division at Softline VIP, part of the Sage Group plc.

Gerhard Hartman

The African continent has enjoyed its best growth decade on record and is currently one of the world’s fastest growing regions, with six of the ten fastest growing economies in the world. It therefore makes business sense for South African firms to look at expanding into Africa and opening branches in other parts of the continent.

Companies expanding into Africa either need to send South African staff into these countries as expatriates or need to open an operating entity in that country that comprises of local staff members. Either way, companies face challenges in expanding into Africa, especially in setting up their auditing, taxation, accounting and payroll systems that are accurate and compliant with the local legislation of that African country.

In response to this trend, and in an attempt to aid local companies with their expansion plans into Africa, Sage VIP Payroll has partnered with BDO Audit – Advisory and Tax services – and Sage Pastel Evaluation to provide local companies with everything they may need to enter a new country of operation, with confidence.

One of Sage VIP Payroll’s main strategic goals is focused around expansion into Africa with the company currently being operational in 24 African countries. The VIP Payroll Africa Division holds offices in Gaborone, Windhoek and Nairobi; with active alliance partnerships in Zimbabwe, Zambia, Malawi, Nigeria, Ghana, DRC, Kenya, Tanzania, Uganda, Angola, Mozambique and Rwanda.

Companies in Africa are starting to realise the importance of automation and how VIP Payroll can help them make more informed decisions, creating more efficient environments for company growth and return on investment. Salaries continue to be one of the biggest expenses in any organisation while the market for employment is becoming more competitive, making HR an essential part of any company’s strategic advantage. VIP Payroll provides an integrated solution for any size business to manage salary payments and HR strategies effectively. The system enables statutory compliance with authorities in African countries and local support is provided through alliance partners in the country of operation.

BDO has a large amount of experience servicing multi-national companies from across the globe. The organisation aids companies to build a country specific business model for operations in Africa. BDO also has contacts and alliance partners in every country in Africa, except Somalia, making it the best business to partner with when expanding into Africa. BDO’s three phase process includes advising companies on the implications of doing business in another African country, implementation of licensing, permits, registrations and applications in that country, and setting up compliance and business controls for payroll, auditing and accounting.

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The SARS Interim PAYE Reconciliation season is open for all SA businesses

October 3, 2012 in Entrepreneurship, Latest News, SME/SMME

SME companies should brace themselves for the interim PAYE reconciliation that is due from 01 September 2012 to 31 October 2012. Employers are required to fully reconcile and submit their employee tax certificates and EMP501 reconciliation for the period 01 March to 31 August 2012, by the end of October 2012.

Employers need to make use of the new SARS e@syFile software release, e@syFile V 6.1.0. to successfully submit their interim PAYE reconciliations. If they don’t, they will not be able to transfer their data electronically as the new software release will not recognise the old format.

“Companies have no choice,” says Philip Meyer, technology director of payroll and HR software developer Softline Pastel Payroll, part of the Softline Group and Sage Group plc.

Legislation dictates that each and every employee in a company must be registered on the SARS database with their own tax number. Therefore individual income tax reference numbers must be reflected in the interim PAYE reconciliation. If one or more tax certificates do not include the tax reference number, companies will receive an error notification in e@syFile and with effect from 01 September 2012 companies will be penalised.

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